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FAQ

FAQ

Frequently Asked Questions

Most wanted questions & answers

  • What Is The Waiting Period To Get An Appointment At Alleviate Physiotherapy?

    At Alleviate Physiotherapy, our goal is to provide you with the best possible service for a guaranteed satisfaction. We usually have same-day appointments available. If you are a working professional and weekend is the only day you can book for your therapy, you don’t need to look further. We have a dedicated team of therapists who can assess you on weekends as well.

  • Can I come to your clinic even if my doctor referred me to another physiotherapist?

    The decision to choose your therapist is in your hands. You can absolutely contact us and visit our clinic for your treatment.

  • What payment options does your clinic offer?

    We offer direct billing for most major insurance plans, workplace insurance and motor vehicle insurance companies. We also accept Interac Debit, Mastercard, Visa, American Express and Cheque.

  • Is your clinic wheelchair accessible?

    Yes, our clinic is wheelchair accessible. We have elevators in the building for an easy access to the lower level where our clinic is located. Our clinic also has barrier-free washrooms and accessible public washrooms in the building. At Alleviate Physiotherapy, we also have several reserved parking spots for persons with disabilities.

  • Does your clinic offer direct billing to health benefit plans?

    Yes, we do offer direct billing to most health benefit plans. Please refer to the answer of the next question for details.

    What Health Benefit Plans do you bill to?

    For your convenience, we offer direct billing to most of the insurance companies if your plan allows for direct billing and assignment of benefits. A list of companies for which we offer direct billing is provided below. Please give us a call if you have any questions regarding this matter.

    Sunlife

    Great West Life

    Manulife

    Greenshield

    Chambers of Commerce

    Medavie Blue Cross

    Empire Life

    Veterans Affairs

    RCMP

    RWAM

    OTIP

    Canadian Armed Forces

    Desjardins

    Johnson

    Johnston Group

    CINUP

    COWAN

    Manion

    Industrial Alliance Financial (iA Group)

    Group Health

    Standard Life

    Maximum Benefit

    Group Source

    First Canadian

    Cooperators

    Equitable Life

    QuikCard

    Claim Secure

  • Do I need a doctor’s referral to see a physiotherapist?

    Good news! You do not need a referral from your doctor to see a physiotherapist. Since 1999 changes in the Canadian legislation eliminated the doctor’s referral to access a physiotherapist. This means you can walk in to receive the therapy without seeing your doctor first. Physiotherapy is considered a primary care health profession. However, some insurance companies may require a physician’s referral to the physiotherapist for reimbursements. Please call your insurance company ahead of time or give us a call and our friendly client experience coordinator will be happy to assist you.

  • How do I get to your clinic?

    Alleviate Physiotherapy is located at 968 Albion Rd. Etobicoke, ON. M9V 1A7. It is less than a 5 minute walk from the major intersection of Albion Road and Islington Avenue and is highly accessible by TTC bus routes. Any of the following buses can help you get to our clinic by public transportation: bus 73 on Albion Road, buses 37B and 937 on Islington Avenue.

    If you are not sure how to get to our clinic, feel free to give us a call and our representative will be happy to help.

  • What Is The Waiting Period To Get An Appointment At Alleviate Physiotherapy?

    At Alleviate Physiotherapy, our goal is to provide you with the best possible service for a guaranteed satisfaction. We usually have same-day appointments available. If you are a working professional and weekend is the only day you can book for your therapy, you don’t need to look further. We have a dedicated team of therapists who can assess you on weekends as well.

  • Can I come to your clinic even if my doctor referred me to another physiotherapist?

    The decision to choose your therapist is in your hands. You can absolutely contact us and visit our clinic for your treatment.

  • Can I come to your clinic even if my doctor referred me to another physiotherapist?

    The decision to choose your therapist is in your hands. You can absolutely contact us and visit our clinic for your treatment.

  • Is your clinic wheelchair accessible?

    Yes, our clinic is wheelchair accessible. We have elevators in the building for an easy access to the lower level where our clinic is located. Our clinic also has barrier-free washrooms and accessible public washrooms in the building. At Alleviate Physiotherapy, we also have several reserved parking spots for persons with disabilities.

  • Does your clinic offer direct billing to health benefit plans?

    Yes, we do offer direct billing to most health benefit plans. Please refer to the answer of the next question for details.

    What Health Benefit Plans do you bill to?

    For your convenience, we offer direct billing to most of the insurance companies if your plan allows for direct billing and assignment of benefits. A list of companies for which we offer direct billing is provided below. Please give us a call if you have any questions regarding this matter.

    Sunlife

    Great West Life

    Manulife

    Greenshield

    Chambers of Commerce

    Medavie Blue Cross

    Empire Life

    Veterans Affairs

    RCMP

    RWAM

    OTIP

    Canadian Armed Forces

    Desjardins

    Johnson

    Johnston Group

    CINUP

    COWAN

    Manion

    Industrial Alliance Financial (iA Group)

    Group Health

    Standard Life

    Maximum Benefit

    Group Source

    First Canadian

    Cooperators

    Equitable Life

    QuikCard

    Claim Secure

  • Do I need a doctor’s referral to see a physiotherapist?

    Good news! You do not need a referral from your doctor to see a physiotherapist. Since 1999 changes in the Canadian legislation eliminated the doctor’s referral to access a physiotherapist. This means you can walk in to receive the therapy without seeing your doctor first. Physiotherapy is considered a primary care health profession. However, some insurance companies may require a physician’s referral to the physiotherapist for reimbursements. Please call your insurance company ahead of time or give us a call and our friendly client experience coordinator will be happy to assist you.

  • What payment options does your clinic offer?

    We offer direct billing for most major insurance plans, workplace insurance and motor vehicle insurance companies. We also accept Interac Debit, Mastercard, Visa, American Express and Cheque.

  • Does your clinic offer direct billing to health benefit plans?

    Yes, we do offer direct billing to most health benefit plans. Please refer to the answer of the next question for details.

    What Health Benefit Plans do you bill to?

    For your convenience, we offer direct billing to most of the insurance companies if your plan allows for direct billing and assignment of benefits. A list of companies for which we offer direct billing is provided below. Please give us a call if you have any questions regarding this matter.

    Sunlife

    Great West Life

    Manulife

    Greenshield

    Chambers of Commerce

    Medavie Blue Cross

    Empire Life

    Veterans Affairs

    RCMP

    RWAM

    OTIP

    Canadian Armed Forces

    Desjardins

    Johnson

    Johnston Group

    CINUP

    COWAN

    Manion

    Industrial Alliance Financial (iA Group)

    Group Health

    Standard Life

    Maximum Benefit

    Group Source

    First Canadian

    Cooperators

    Equitable Life

    QuikCard

    Claim Secure