FAQs
Frequently Asked Questions
At Alleviate Physiotherapy, our goal is to provide you with the best possible service for a guaranteed satisfaction. We usually have same-day appointments available. If you are a working professional and weekend is the only day you can book for your therapy, you don’t need to look further. We have a dedicated team of therapists who can assess you on weekends as well.
The decision to choose your therapist is in your hands. You can absolutely contact us and visit our clinic for your treatment.
We offer direct billing for most major insurance plans, workplace insurance and motor vehicle insurance companies. We also accept Interac Debit, Mastercard, Visa, American Express and Cheque.
Yes, our clinic is wheelchair accessible. We have elevators in the building for an easy access to the lower level where our clinic is located. Our clinic also has barrier-free washrooms and accessible public washrooms in the building. At Alleviate Physiotherapy, we also have several reserved parking spots for persons with disabilities.
Yes, we do offer direct billing to most health benefit plans. Please refer to the answer of the next question for details.
Yes, we do offer direct billing to most health benefit plans. Please refer to the answer of the next question for details.
What Health Benefit Plans do you bill to?
For your convenience, we offer direct billing to most of the insurance companies if your plan allows for direct billing and assignment of benefits. A list of companies for which we offer direct billing is provided below. Please give us a call if you have any questions regarding this matter.
Good news! You do not need a referral from your doctor to see a physiotherapist. Since 1999 changes in the Canadian legislation eliminated the doctor’s referral to access a physiotherapist. This means you can walk in to receive the therapy without seeing your doctor first. Physiotherapy is considered a primary care health profession. However, some insurance companies may require a physician’s referral to the physiotherapist for reimbursements. Please call your insurance company ahead of time or give us a call and our friendly client experience coordinator will be happy to assist you.
Alleviate Physiotherapy is proud to serve you across four convenient locations: Etobicoke, Clarkson (Oakville), Mississauga, and Islington. Each clinic is easily accessible, ensuring you can reach us with ease, whether by car or public transportation.
If you’re unsure how to get to your nearest clinic, feel free to give us a call — our team will be happy to guide you with directions.
